Legal

Shipping Policy

Last updated: September 20, 2026

Flyxel ships to addresses within the United States only, and shipping is free on every order.

Shipping at a glance

  • Where we ship: United States only
  • Shipping cost: Free
  • Dispatch: approximately 2–4 calendar days after the order is placed
  • Estimated delivery after dispatch: approximately 6–8 days

Order Processing & Shipping

All Flyxel orders are prepared and dispatched within approximately 2–4 calendar days after the order is placed.

Once your order has been dispatched, estimated delivery takes approximately 6–8 days.

Shipping is free on all orders.

When your order is dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery dates are estimates and may occasionally vary due to circumstances outside our control or delays caused by the shipping carrier.

Delivery is carried out by the shipping carrier, and delivery estimates may be affected by:

  • Carrier delays
  • Holidays
  • Weather
  • Logistical disruptions
  • Local delivery conditions
  • Peak shipping periods
  • Other circumstances outside Flyxel's reasonable control

Tracking your order

Once your order has been dispatched, you'll receive tracking information by email when it's available. Your tracking number and tracking page show the status of your shipment and which carrier is handling the delivery.

If we can't ship your order on time

Preparing and dispatching your order is our responsibility. If we're unable to ship your order within the processing time stated above, we'll notify you by email with a revised shipping date and give you the option to cancel your order for a full refund, in line with applicable U.S. law. If you have a question about an order that has not yet shipped, you can reach us at contact@getflyxel.com.

The carrier terms below apply only after your order has been properly handed over to, and accepted by, the shipping carrier.

Flyxel's role and the carrier's role

  • Flyxel is responsible for preparing the correct order and properly handing it over to the shipping carrier.
  • The shipping carrier is responsible for transportation and delivery once it has accepted the shipment.

Once your order has been properly handed over to the shipping carrier, the shipment is under the carrier's control. Flyxel does not control the transportation or delivery process and, to the maximum extent permitted by applicable law, is not responsible for delays, losses, theft, misdelivery, tracking issues, or other carrier-related delivery problems that occur after the carrier accepts the shipment. This includes:

  • Carrier delays and transportation delays
  • Missed delivery attempts
  • Tracking updates or tracking delays
  • Packages lost while in the carrier's possession
  • Packages marked as delivered by the carrier
  • Theft after delivery
  • Packages delivered to an incorrect location by the carrier
  • Carrier handling issues
  • Other delivery problems caused by the carrier, or that occur while the shipment is under the carrier's control

To the maximum extent permitted by applicable law, the risk of loss during transportation passes to you once your order has been properly handed over to the carrier. Flyxel does not provide refunds or replacement shipments for packages that are lost, delayed, stolen, or mishandled by a carrier after proper handoff, except where applicable law expressly requires otherwise.

Delivery problems: contact the shipping carrier

For any shipping or delivery issue, please contact the shipping carrier directly. Use the tracking number and tracking page provided with your order to identify the carrier and reach its customer service team. The carrier holds the delivery records for your package and is the one able to look into where it is.

Shipping address

Please make sure your shipping address is complete and accurate before you check out. Orders are shipped to the address provided at checkout.

Problems with the product or your order

Flyxel customer support handles product problems and order errors caused by Flyxel, not carrier delivery claims. If your order arrives and the product is defective, or you received the wrong product or color because of our error, please see our Refund & Replacement Policy for how to submit a claim within 7 days of delivery.

Your legal rights

Nothing in this policy limits any rights you have under applicable U.S. federal or state law that cannot legally be waived.