Refund & Replacement Policy

Last updated: September 18, 2026

This policy applies to every order placed on getflyxel.com. Flyxel sells and ships to customers in the United States only.

All sales are final

All sales are final. Once an order has been placed, Flyxel does not accept returns, exchanges, or refunds, except in the specific situations described below. Please review your order carefully before you check out, including the color and version you've selected.

We're not able to offer a return, exchange, or refund for:

• A change of mind
• No longer wanting the product
• Ordering the wrong color or version by mistake
• Personal preference
• Buyer's remorse
• Misuse of the product
• Damage caused by the customer
• Accidental damage after delivery

When we'll send a replacement

If there's a genuine problem with the product itself, or we made a mistake with your order, we'll make it right. You may be eligible for a replacement at no additional cost if you receive:

• A defective product
• A product that was already damaged before or during fulfillment (this does not cover carrier-related transit issues, which are explained below)
• The wrong product
• The wrong color because of a Flyxel fulfillment error
• Another product or order error caused directly by Flyxel

For approved claims, our standard remedy is a replacement, not a refund. A replacement is sent only after we have reviewed your claim and approved it.

How to submit a product claim

Email us at contact@getflyxel.com within 7 days of delivery and include:

• Your order number
• Clear photos of the product
• A video showing the problem, when relevant
• A short explanation of the issue

We may ask for additional evidence when it's reasonably necessary to verify your claim. Claims without enough evidence may not be approved.

Shipping and delivery issues

The claim process above is only for product defects, incorrect products, incorrect colors caused by Flyxel, and other fulfillment errors caused by Flyxel. It is not the process for carrier-related delivery problems.

For delivery delays, lost packages, delivery attempts, tracking issues, packages marked as delivered, theft after delivery, or any other problem that occurs after your shipment has been handed over to the shipping carrier, please contact the shipping carrier directly using the tracking information provided with your order. Our Shipping Policy explains how this works.

Damage from use

Flyxel products fly, and flying products can be damaged by crashes, impacts, water, improper charging, modifications, or not following the included instructions. Damage caused by misuse, accidents, or improper handling after delivery is not eligible for a free replacement. Flyxel does not offer a separate product warranty after delivery. See our Terms of Service for details.

Your legal rights

Nothing in this policy, including our all-sales-final policy and the 7-day claim window, limits any rights you have under applicable U.S. federal or state law that cannot legally be waived. Where the law gives you additional rights, those rights apply.